RESERVATIONS

RESERVATIONS

FAQ'S

  •  Bookings
  •  Privacy Policy and Site Security
  • Voucher Delivery
  • Taxes
  • Payment Options
  •  Quality Control
  • Cancellation Policy
  •  Help

BOOKINGS

  1. Can I make a booking over the phone?
    Yes, you can call us on 0832 2275580. You can also call on +91 9673992899
  2. How do I book room online www.goatoursplanner.com?
    in Goa at www.goatoursplanner.com, is very easy indeed:
    Step 1: Selection of your hotel in Goa.
    Select a hotel from our list of Goa hotels & Goa resorts at your chosen destination, or determine the budget that you are looking to spend or even the category of hotels that you want to stay in Goa. Review details provided about the Hotel/s in order to select the best hotel in Goa that suits your requirements. Submit basic contact information (Name, E-Mail and Phone Number, Passport number or address details). You will receive a detailed confirmation of your inquiry via Email.
    Step 2: Availability check by goatoursplanner.com Reservation Staff When we get your online query for hotel bookings in Goa, we will then check the hotel/s availability and advise you about the results via e-mail/ call. This can take a few hours or longer, depending on the timings of the hotel's reservation staff, discount brokers, as well as our office. We will reply to all requests within 24 hours. On weekends and Indian holidays there can be a slight delay in checking availability, which we will inform you about. All the prices mentioned on the Goatourplanner.com are negotiable.
    Step 3: Reconfirm reservation by submitting deposit. You can reconfirm your reservation by:
    a. Arrival in more than 21 days
    If rooms are available, we will reserve and hold them for a few days at first. If your check-in at the hotel is in more than 21 days, we will send you a Reservation Confirmation Message via e-mail message, which again details your reservation request and kindly asks you to reconfirm your booking within 48 hours (two days). This is done by submitting a deposit of 5 percent of the room charge for all rooms nights or Rs.500/- whichever is higher.
    Reservations for December and January of each year (high season/peak season) usually require a higher deposit of at least one night's accommodation to secure the rooms. This might even be higher in some cases for very popular hotels and destinations. We will advise in each case as to the deposit amount.
    If we don't receive payment of the deposit within the said 48 hours, we will send you another reminder to submit payment within 24 hours. If we don't receive the deposit payment within the said 24 hours, your booking will have to be cancelled because we usually can't guarantee availability of these rooms and same pricing any longer.
    Upon receipt of this deposit payment, we will reconfirm your reservation with our suppliers and the hotel. It is at this point that your reservation is secured and that we guarantee the rooms.
    When you pay the total amount, upon which we will issue the hotel voucher for your stay and send it via e-mail attachment in PDF format. Immediate full payment is always advisable when you're already leaving for your trip to Goa and don't have access to a personal computer.
    21 days before your check-in date, we will send you a payment reminder for the rest of the booking amount. Payment of the remainder should then be submitted within 48 hours (two days) as detailed in the reminder message. If we don't receive payment of the remaining amount within 48 hours, we will send you another reminder, upon which payment has to be made within 24 hours. If we don't receive payment within the said 24 hours, your booking will have to be cancelled and our cancellation policy applies.
    b. Arrival in 21 days or less
    If your arrival is in less than 21 but more than seven days, we will send you a Reservation Confirmation Message, but the full amount has to be paid within 48 hours (2 days) after the send-date of this message. If we don't receive payment by this date, we will send you a reminder, upon which payment of the full amount has to be submitted within 24 hours. If we don't receive payment within the said 24 hours, your booking will have to be cancelled.
    Bookings within seven days of arrival require payment of the full booking amount within 24 hours and we cannot send another reminder, i.e. we usually cannot hold the rooms for more than one day.
    For all payments due you will receive detail e-mail messages containing all relevant information. Our payment gateway always calculates the due amount automatically. You can always contact us if there is any problem with the payment so that we hold the rooms longer as the case may be.
    You have the option to send your payment via Online Fund transfer or through offline Bank transfer.
    Step 4: Payment of remainder and voucher issuing
    Once we receive the full amount due, will then send you a hotel voucher (by e-m ail Attachment, in Portable Document Format (.PDF), which you can open and print with the Adobe Acrobat Reader).You have to present this voucher at the hotel reception upon check-in.
    If you don not find the hotel in Goa or type of hotel in Goa you are looking for simply drop us a mail at info@goatoursplanner.com with details of your travel requirements.
    Try to include as many details of your travel as possible, such as number of adults and children travelling, preferred dates and destinations, budget, etc.
    Or just call us at +91-832-2275580 91-9673992899 or ask for Call back facility and our Reservation Manager/ Executive will revert to you within 24 hours. 
  3. How do I book flights on goatoursplanner.com ?
    Currently Goatoursplanner.com offers hotel rooms and packages ONLY

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VOUCHER DELIVERY

  1. How and when will I get my voucher?
    goatoursplanner.com will email the voucher after you made full payments . If you prefer a physical copy of the vouchers, we will send the same via courier within five business days from the date of your purchase. The voucher needs to be produced at the Hotel on arrival. 
  2. Where will my voucher be delivered?
    Your voucher will be delivered to the delivery address provided by you at the time of making the payment for your booking. In case there is a change in your delivery address after your transaction has been completed, kindly contact a goatoursplanner.com Reservation Executive to inform them of the same. 
  3. Is there a delivery charge for my voucher?
    There is NO charge for all courier deliveries. 
  4. Can I get my vouchers delivered to a P.O. Box address?
    Courier companies do not deliver shipments to P.O. Box addresses as a signature is required on receipt of a package. 
  5. Can you deliver my voucher to my village/town?
    We can only deliver vouchers to the cities where our courier company has a courier service to. If they do not have courier service to your village/town, you will have to provide an alternate address for delivery of the package. 
  6. Why can't you deliver my voucher via the Indian Postal Service when the courier company does not have a courier service to my village/town?
    We do not dispatch vouchers via the Indian Postal Service as there is no facility to track the package.
  7. From which city are vouchers dispatched from?
    All vouchers are dispatched from the Goatoursplanner.com Office in Goa.

PAYMENT OPTIONS

  1. How can I pay for the travel product purchased from Goatoursplanner.com?
    We accept the following modes of payment for all purchases - Online Fund Transfer, Bank Deposite, cheque and demand draft.
  2. How do I pay by cheque/demand draft/ Wire Transfer?
    You can make a transaction by cheque/demand draft/ Wire Transfer. The cheque/DD/Wire Transfer for the package amount should be made in favour of Etravels. into any of the following bank accounts

 

Account Name : Etravels
Bank Name: HDFC Bank
Account Number: 03722020000368
Branch Name : Panaji Branch

 

 


 CANCELLATION POLICY

  1. How do I cancel my hotel bookings?
    Although each hotel and resort has a different cancellation policy (Please check each hotel cancellation policy page on goatoursplanner.com , most hotels in Goa do not allow cancellation on booking due to the high demand. Please ensure that you are absolutely sure of your travel dates and requirements before making a purchase. In case there is a cancellation due to unavoidable circumstances, we will use our leverage with the hotels to refund the payment made.

PRIVACY POLICY & SITE SECURITY

  1. Is goatoursplanner.com a safe site to make online bookings?
    Yes. We're committed to protecting your information. Our staff of security technology professionals uses the best security technology available. Your information is secure from unauthorized access from the Internet using market-leading firewall technology; we are Verisign Certified. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet. 
  2. What are the terms and conditions that will apply to all bookings?
    All transactions undertaken on www.goatoursplanner.com and over the phone with our reservation agents are subject to our terms and conditions. Please review these carefully prior to making bookings.

 

TAXES

  1. Are taxes included in the prices reflected on the site?
    No, not all hotel room and packages are inclusive of all taxes, levies, fees and surcharges. Please read and review your pricing before confirming.

QUALITY CONTROL
  1. Can goatoursplanner.com ensure the quality of the offerings listed on the website???
    Our team of professionals has personally visited each one of the resorts listed on the website to ensure that the categorization is fair and not misleading and the hotels offer high levels of service

 

HELP

  1. Goatoursplanner.com Customers/ travelers can call our help lines at 0832 2275580 between 9:00 am to 6 pm for any Goa related advice or help whilst here. Our team would be glad to help you to make your trip the best Goa travel experience ever.
  2. You can also contact us at info@goatoursplanner.com

 

 

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